If you are unable to attend an appointment, please give me as much notice as possible. I usually send out appointment reminders on Friday for the following week.
If you need to cancel your appointment at short notice due to COVID-19, there will be no cancellation fee. We can defer your appointment for the relevant period of time, according to current government guidelines.
For non-COVID-related cancellations, my usual cancellation policy applies:
Less than 24 hours' notice - 50% of the cost of the treatment
Missed appointment with no notice - full cost of the treatment.
I will also give you as much notice as possible if I need to cancel an appointment and will reschedule for as soon as it is appropriate and mutually convenient to do so.