Cancellation Policy

If you are unable to attend an appointment, please give me as much notice as possible. I usually send out appointment reminders on Friday for the following week.


If you need to cancel your appointment at short notice due to COVID-19, there will be no cancellation fee. We can defer your appointment for the relevant period of time, according to current government guidelines.


For non-COVID-related cancellations, my usual cancellation policy applies:

  • Less than 24 hours' notice - 50% of the cost of the treatment

  • Missed appointment with no notice - full cost of the treatment.  


I will also give you as much notice as possible if I need to cancel an appointment and will reschedule for as soon as it is appropriate and mutually convenient to do so.